![]() ![]() All states, regions, and territories of Australia, New Zealand, and Singapore are subject to the applicable sales tax.ĮU, UK, Norway, South Africa, and Switzerland VAT.American individuals or companies that need a W-8BEN form can download a signed one here: W-8BEN-E.Īustralia, New Zealand, and Singapore sales tax The W-8BEN form should be used with the IRS, instead of the W9 form. Hootsuite is an Incorporated company based out of Canada.Arizona, Connecticut, District of Columbia, Hawaii, Indiana, Iowa, Massachusetts, New Mexico, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, and West Virginia are subject to the applicable state sales tax.Canadian tax registration numbers (PST, GST, and QST) appear on Hootsuite invoices.All provinces and territories of Canada are subject to the applicable sales tax.We add tax as a separate line item on your Hootsuite invoice. Your account billing address determines your tax rate. Hootsuite collects requisite taxes on paid plans in the following jurisdictions. You can also update your payment information to have Hootsuite process a new form of payment (see Manage your Hootsuite plan and account). If your payment transaction is declined and your payment method (credit card, for example) is in good standing, you should contact your financial institution. What should I do if my payment doesn't go through? Does Hootsuite offer discounts for nonprofit organizations?ĭiscounts are available for nonprofit organizations. Hootsuite does not accept checks, debit, prepaid cards, wire transfers, or Paypal eCheck. To make payments from a bank account, connect the bank account to PayPal, and then use PayPal as your primary method of payment. Hootsuite accepts Visa, Mastercard, American Express, Discover, JCB, and Paypal instant payments. What methods of payment does Hootsuite accept? If you have a Hootsuite Enterprise account, request your invoice from your customer account manager. For more information, see Manage your Hootsuite invoices. You can access your invoices and billing history from Hootsuite. ![]() What should I do if I haven't received my invoice? See Manage your Hootsuite plan and account. ![]() To avoid automatic renewal, cancel your subscription before your renewal date. See Self-serve terms or Enterprise terms. Hootsuite processes payment for your account on the calendar day that matches the first day you subscribed to a paid plan type. Your subscription is set to renew at the end of your subscription commitment unless you cancel your subscription. Hootsuite bills you for your subscription on a monthly or yearly basis. Your invoice will reflect a prorated amount. If you switch to an annual subscription, it begins immediately. You can make one change per billing cycle. A monthly subscription gives you the flexibility to change your plan at any time. Monthly subscriptions are payable at the beginning of each monthly billing cycle. Add-on features removed mid-cycle remain active until the end of the subscription commitment. If you add features, we invoice you from the time you sign up for them to the end of your subscription commitment. For detailed information, see Manage your Hootsuite plan and account. If you delete your account, we immediately close it with no proration or partial refund. Paid plans keep all the features of their plan until their annual or monthly commitment ends. You change your plan type, change your billing frequency, cancel your subscription, or delete your Hootsuite account at any time. Annual subscriptions offer one discounted, non-refundable payment instead of monthly payments. What do I need to know about my annual or monthly subscription?Īn annual subscription is a one-year commitment to a Hootsuite paid plan. Tip: Contact our support team to help identify and close duplicate accounts. ![]()
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